Refund policy

Xcentric Collections Return Policy & Process

At Xcentric Collections, we are committed to providing quality pieces and a refined shopping experience. Please review our return guidelines carefully.

14-Day Return Window

Returns must be initiated within 14 days of the delivery date. Once your return request is submitted, items must be shipped promptly.

Domestic (U.S.) Returns

  • Customers are responsible for purchasing their own return shipping label.

  • Xcentric Collections does not provide prepaid return labels.

  • We recommend using a trackable shipping service and keeping your tracking number until your return is processed.

International Returns

  • Customers may choose any carrier of their preference.

  • A packing slip must be included with your return.

  • Customers are responsible for all shipping costs, duties, and fees.

  • We recommend purchasing tracking and insurance until your return is completed.

Return Fees

  • A 3% restocking fee will be deducted from all eligible returns.

  • Original shipping fees are non-refundable.

Eligible Return Conditions

To be accepted, all returned items must meet the following:

  • Unworn

  • Unwashed

  • Free of odors, stains, or damage

  • All original tags attached

Items that do not meet these conditions may be rejected or subject to partial credit.

Final Sale Items

The following items are FINAL SALE and cannot be returned or exchanged:

  • Accessories

  • Socks

  • Items marked “Final Sale”

  • Items priced ending in .48 or .97

If final sale items are returned, they will not be processed or returned, and no credit will be issued.

Refund Method

All approved returns will be issued as store credit.

Damaged, Incorrect, or Missing Items

Do not submit these items through the return process.

Instead, contact our Customer Support team within 14 days of delivery with:

  • Order number

  • Photos of the issue

If approved, we will provide further instructions and may issue a return label if necessary.

Inspection & Approval

All returns are inspected upon arrival. Xcentric Collections reserves the right to:

  • Deny returns that show signs of wear, damage, or misuse

  • Adjust store credit if returned items do not meet eligibility requirements

Reserved Rights

Xcentric Collections reserves the right to refuse returns or service in cases of:

  • Excessive or abnormal return activity

  • Worn, altered, or damaged merchandise

  • Suspected fraudulent behavior

Any non-Xcentric Collections items sent to our facility will be discarded upon receipt.

We appreciate your understanding and support. At Xcentric Collections, every piece is curated with intention—and we aim to maintain the highest standards of quality and service.